Privacy Policy

Effective June 9, 2025

This Privacy Policy describes the policies and procedures of ContextChat AI ("ContextChat AI", "we" or "us") on the collection, use and disclosure of information about you on https://www.contextchat.ai (the "Site") and the services, features, content or applications offered by ContextChat AI (collectively with the Site, the "Services"). ContextChat AI receives information about you when you register for our Site and the Services, through your user account with ContextChat AI (your "Account"). The information you provide may be transferred, processed and/or accessed only by us in the United States or another country where we (or our service providers) operate.

What does this Privacy Policy cover?

This Privacy Policy does not apply to the practices of other businesses that ContextChat AI does not own or control, including other companies' websites, services and applications ("Third Party Services") that you can access through the Services, or to individuals that ContextChat AI does not manage or employ. While we attempt to partner with only those Third Party Services that share our respect for your privacy, we cannot take responsibility for the content or privacy policies of those Third Party Services. We encourage you to review the privacy policies of any Third Party Services you access.

What Information Does ContextChat AI Collect and How is it Used?

We collect information to provide and improve our Services, process transactions, respond to inquiries, and personalize your experience. We collect the following types of information from our users:

Information You Provide

Account Information: When you create an account, we collect your name, email address, and account credentials.

User Content: We collect information included in your inputs, file uploads, conversations, and feedback you provide to our Services.

Communication Information: When you contact us, we collect your name, contact information, and message contents.

Information We Collect Automatically

When you use our Services, we automatically receive the following information:

Log Data: Your IP address, browser type and settings, date and time of requests, and how you interact with our website.

Usage Data: Information about how you use our Services, including content you view, features you use, actions you take, time zone, country, and access times.

Cookies: We use cookies to operate and improve our Services. You can control cookie settings in your browser, though this may affect functionality.

Analytics: We use analytics tools to understand how users interact with our Services and improve your experience.

How We Use and Share Your Information

We use your information to provide our Services, improve functionality, and communicate with you. We may share aggregated or de-identified information that cannot be used to identify you for research and analytics purposes.

Service Providers: We may share information with vendors who help us operate our Services, including hosting, cloud services, and analytics providers. These parties only access information as needed to perform their services.

Legal Requirements: We may share information when required by law, to protect our rights, prevent fraud, or ensure safety and security.

How We Protect Your Information

We use modern, industry-standard security measures to protect your information and login credentials. While we work hard to protect your data, no security measure is perfect. We will notify you if we experience a security breach that affects your personal information.

Your Rights and Choices

You have the right to access, update, and delete your personal information. To request changes to or deletion of your data or account, contact us at support@contextchat.ai.

Data Retention

We retain your personal data only as long as necessary to provide our Services and meet legal requirements. Retention periods depend on the type of data and your subscription level. We consider factors like data sensitivity, potential harm from unauthorized access, and legal requirements when determining retention periods.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, potentially without explicit notice to you. It is your responsibility to review this Privacy Policy periodically for changes. Your continued use of the Services after any changes to this Privacy Policy constitutes your acceptance of those changes.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at support@contextchat.ai. We will work to resolve your concerns promptly.